Returns & Exchanges

At Gratsi, we strive for perfection in every harvest, but we understand that sometimes a selection may not meet your expectations. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you are always delighted with your pantry staples.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Quality Assessment

  Provide photos of any damaged or incorrect items so our quality control team can review the batch and prevent future occurrences.

• 3.
  Resolution Selection

  Choose between a full refund to your original payment method or a complimentary replacement shipment sent via expedited delivery.

• 4.
  Proper Disposal

  For safety and hygiene reasons, we do not require you to mail back food items; please recycle the packaging and dispose of the product as you see fit.